Frequently Asked Questions
Everything you need to know about bringing comfort and style to your sanctuary.
What is the typical shipping timeframe for Eden & Om orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer international shipping?
Currently, Eden & Om ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
Are your products sustainably sourced?
At Eden & Om, we prioritize ethical craftsmanship. Many of our textiles and wooden pieces are certified organic or sourced from FSC-certified forests to ensure a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.